Privacy Policy

1. Who We Are

FitPrint Studio is the data controller responsible for your personal data. We are based at Unit 87, Thomas Way, Hersden, Canterbury, CT3 4NN. Contact: info@fitprintstudio.co.uk.

This policy explains how we collect, use and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data We Collect

We may collect and process the following personal data:

• Identity data: name, company name.
• Contact data: email address, phone number, postal address.
• Order data: details of services requested, artwork files supplied, correspondence.
• Payment data: we do not store card details; payments are processed via secure third-party providers.
• Technical data: IP address, browser type, pages visited (via cookies — see Section 8).

3. How We Use Your Data

• To respond to enquiries and provide quotations.
• To process and fulfil orders, including production and delivery.
• To send order confirmations, proofs and invoices.
• To communicate updates about your order.
• To comply with legal and regulatory obligations.
• To improve our website and services (using aggregated, anonymised analytics).
• To send marketing communications where you have given consent (you may opt out at any time).

4. Legal Basis for Processing

• Contract: processing is necessary to fulfil your order.
• Legitimate interests: to manage our business, respond to enquiries and prevent fraud.
• Legal obligation: to comply with applicable law (e.g. tax records).
• Consent: for marketing emails, where separately obtained.

5. Data Sharing

We do not sell your personal data. We may share it with:

• Delivery carriers (DPD, Parcelforce, Royal Mail) — solely to fulfil delivery of your order.
• Payment processors — to process transactions securely.
• IT and hosting providers — who process data on our behalf under strict data processing agreements.
• Legal or regulatory authorities — where required by law.

All third parties are required to handle your data securely and in accordance with UK GDPR.

6. Data Retention

• Order and financial records are retained for 7 years to comply with HMRC requirements.
• Marketing consent records are kept until you withdraw consent.
• Enquiry data with no resulting order is deleted after 12 months.
• Artwork files are retained for up to 12 months after order fulfilment to facilitate reprints, unless you request earlier deletion.

7. Your Rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you.
• Rectification of inaccurate or incomplete data.
• Erasure ("right to be forgotten") in certain circumstances.
• Restrict processing of your data.
• Data portability — receive your data in a structured, machine-readable format.
• Object to processing based on legitimate interests or for direct marketing.
• Withdraw consent at any time where processing is based on consent.

To exercise any right, contact us at info@fitprintstudio.co.uk. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

8. Cookies

Our website uses cookies. Please see our Cookie Policy for full details. You can manage your cookie preferences at any time.

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or disclosure. However, no internet transmission is completely secure and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on our website with the date of last update. Significant changes will be communicated to customers directly.

11. Contact Us