Shipping Policy

1. Our Carriers

FitPrint Studio dispatches all orders using trusted UK delivery carriers:

The carrier used for your order will depend on parcel size, weight and your delivery address. FitPrint Studio reserves the right to select the most appropriate carrier at our discretion.

2. Dispatch & Production Timescales

Typical production timescales (from Proof approval and cleared payment):

• DTF Printing: 3–7 working days
• Embroidery: 5–10 working days
• Workwear & Branded Garments: 5–14 working days
• Large or complex orders: timescale agreed at point of quotation

These are estimates only and are not contractually binding unless confirmed in writing. Rush orders may be available at an additional charge — please enquire before placing your order.

3. Delivery Charges

• Delivery charges are calculated based on parcel size, weight and destination, and will be clearly stated in your quotation or at checkout.
• Free delivery may be offered on qualifying orders — this will be stated at the point of quotation.
• All delivery charges include VAT where applicable.
• Re-delivery or address-correction charges incurred due to Customer error may be passed on to the Customer.

4. Tracking Your Order

• A tracking number will be emailed to the address provided at the time of order once your parcel has been dispatched.
• Tracking information is provided by the carrier and updated in real time on the carrier's own tracking portal.
• If you have not received your tracking information within 24 hours of your expected dispatch date, please contact us at info@fitprintstudio.co.uk.

5. Failed Delivery

• If a delivery attempt is unsuccessful, the carrier will leave a delivery notification card and/or send an email or SMS notification (where available).
• Parcels not collected from a carrier depot within the specified timeframe may be returned to FitPrint Studio.
• Re-delivery of returned parcels will incur an additional postage charge payable by the Customer.
• FitPrint Studio is not liable for failed deliveries arising from incorrect delivery details provided by the Customer.

6. Lost or Damaged Parcels

• Risk in the goods passes to the Customer upon dispatch. FitPrint Studio is not liable for loss or damage incurred during transit.
• If your parcel appears to be lost or damaged in transit, you must notify FitPrint Studio within 48 hours of the expected delivery date.
• For damaged deliveries, please retain all packaging and take photographic evidence before contacting us.
• FitPrint Studio will raise a claim with the relevant carrier on your behalf. Resolution timescales are subject to carrier investigation procedures and are outside our direct control.
• Where a claim is upheld, FitPrint Studio will, at our discretion, re-produce and re-dispatch the affected items or issue a partial/full refund.

7. International Delivery

FitPrint Studio primarily serves customers within the United Kingdom. International delivery may be arranged by prior agreement. Please contact us to discuss international shipping options, timescales and additional costs before placing an order.

International customers are responsible for any applicable import duties, customs fees or taxes levied by the destination country.

8. Collection

Local collection from our premises may be available by prior appointment. Please contact us to arrange. Collection orders must be paid in full before collection.

9. Contact Us

For any delivery queries, please contact us: